Player Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you create an account, use our services or visit Rambobet. We take your privacy seriously and set out below the types of data we hold, how we use it, who we may share it with and the options you have to manage your information.
Types of data we collect
Personal data
When you register or verify your account we may collect identifying details such as your name, date of birth, address, email address and telephone number. We may also collect identity documents and verification data where required to meet regulatory or fraud-prevention checks.
Technical data
We automatically collect technical information about your device and connection. This can include IP address, device type, browser and operating system, language settings and location data derived from your IP address. We also record usage data such as pages visited, session times and errors to maintain and improve our service.
Transactional data
We record details of your account activity and transactions, including deposits, withdrawals, bets, wins, losses and payment method details. Where required, we may also retain records of communications you send to our support team.
How we use your information
We use personal and technical data to: provide and operate your account, process payments, verify identity, detect and prevent fraud, comply with legal and regulatory obligations, and to respond to enquiries. We may also use aggregate or anonymised data for service improvement and analytics. Where we rely on consent for specific processing, you can withdraw that consent at any time.
Data protection practices
We protect your information using technical and organisational measures such as encryption, secure access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their role. We retain data only for as long as necessary to provide services, meet legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your preferences and understand how you use our services. Cookies fall into categories such as essential, performance, functional and advertising. You can manage cookie preferences through your browser settings or via the cookie controls on our site.
User rights
You have certain rights in relation to your personal data, including the right to access the data we hold about you, request correction of inaccurate information, request deletion in certain circumstances, and object to or restrict processing. Depending on the lawful basis for processing, some rights may be limited.
Access, correction and deletion
To exercise your rights, request copies of your data or ask us to correct or delete information, please contact our data team at [email protected]. We will respond to valid requests in line with applicable data protection rules. If you remain unhappy, you may have the right to contact the Information Commissioner’s Office.
Information sharing and third parties
We share personal data with third-party service providers that support our operations, such as payment processors, identity verification services, fraud prevention partners and analytics providers. We may also disclose information where required by law or to protect our rights. Some service providers may process data outside the UK; where this happens we take steps to protect your information.
Privacy policy updates
We may update this policy from time to time. Any changes will be posted here with an updated effective date. Please check this page periodically to stay informed about how we protect your privacy.